Payment policy for Sydney Cooking School (SCS)
Full payment at the time of booking is required to secure a seat in one of our cooking classes. You will not be confirmed unless full payment has been made. Once you have paid in full, you will be confirmed for your chosen class. All prices include GST.
Please note all purchases made through the website to SCS are non-refundable however may be transferable to another class or date if our rescheduling terms and conditions are met or if previously discussed with SCS.
SCS accept payments through the website using Stripe; we also accept all major credit cards which can be used online via our website using Secure Pay for added security, payment in cash in store and direct deposits no later than 10 days before the date of the class.
Pre-purchased gift vouchers are also regarded as payment. To book a class with a pre paid gift certificate you can book online using your voucher number for payment.
When your booking is complete and processed successfully you will receive an automated email. This is your booking confirmation. Should you not receive your confirmation email, please phone us immediately to confirm your email address.
Cancellation and Transfer Policy
SCS reserves the right to cancel or reschedule a class for reasons concerning SCS. If a class has been cancelled due to low attendance, sickness or any other matter regarding SCS, all students will be notified as soon as is possible no later than 24 hours before the class commencement date and the option to reschedule to another date, or full refunds provided.
In the event you need to change or cancel a cooking class reservation please provide as much notice as possible. We keep our classes small and intimate for the benefit of you, our guests and spend time preparing for each class and purchasing fresh produce to ensure we provide you with the best possible ingredients and experience for yourself and fellow participants. As a place has been held for you in the class, we appreciate being advised if you cannot attend so that we can try and refill the vacant spots and so ingredients do not go to waste.
For reservations of 1-2 guests we would be happy to reschedule you to another date at no extra charge provided at least 10 days notice is given; between 5-10 days please be aware there is a $50 rebooking fee per person to reschedule the class to another date as a place has been held for you, ingredients have been catered and we have less opportunity to refill the place that has been held for you. If you are unable to attend within 4 days of the class, the class is transferable to another person to attend in your place. For late cancellations or no-shows on the day the full amount of the class is unfortunately forfeited and no option to reschedule is available. Thank you for your understanding.
For reservations of 3+ guests please be advised that 14+ days notice is required to change the date at no extra charge; within 14 days to 7 days before the class a $50pp transfer fee will apply and within 7 days of the class, the class is transferable to another person to attend in your place.
In December: the cancellation of any function or class will be non-refundable.
Minimum numbers are required for us to cover the cost of proceeding with a scheduled class. As our classes are popular we do not need to cancel our classes often but on the rare occasion, unfortunately we may need to reschedule the date of a class. Sydney Cooking School reserves the right to reschedule the class due to low attendance, sickness or any other matter regarding Sydney Cooking School. In the event that the class is rescheduled participants will be notified as soon as possible before the class and the option to reschedule to another date, a credit note valid for 3 years or full refunds provided. A minimum of 8 participants is required to run a scheduled class.
Attending a Class
To ensure that our class runs smoothly, please treat the booking as you would a theatre ticket and turn up on time for the beginning of the class. As we are putting the final touches to the set up of your class and using fresh ingredients, we kindly ask that you arrive no earlier than 15 minutes before your class as we will be preparing for your class until this time. If you arrive early and the front door is closed, do not worry, we will be there to open the doors for you 15 minutes before the class starts.
If you cannot make it to your class for any reason, please let us know as soon as you can. We keep our classes small and intimate for the benefit of you, our guests and spend time preparing for each class and purchasing fresh produce to ensure we provide you with the best possible ingredients and experience for yourself and fellow participants. As a place has been held for you in the class, we appreciate being advised if you cannot attend or are running late.
You do not need to bring anything, we supply all your ingredients, aprons for use & recipes to take home.
Our address is: 73 Military Road, Neutral Bay 2089 (Opposite Oaks Hotel)
Parking: Best on street parking is Ben Boyd Road or Watson Street (which for evening classes is not timed after 6.00pm). There is also a Coles car park located opposite us in the Big Bear Centre.
General Terms and conditions when attending SCS
RIGHT TO REFUSE: SCS holds the right to refuse a student to attend a class if the instructor feels they are intoxicated or may cause harm to themselves or anyone else attending the scheduled class.
RELEASE OF LIABILITY: When participating in a SCS class/dinner/event, where by the student/participant will be around or using sharp and potentially dangerous tools suitable to a kitchen environment, the student releases, indemnifies and excludes Brett Deverall, The Chef store Pty Ltd and its employees from any and all liability of any kind for any damage or injury incurred while attending or visiting SCS. The student/participant understands these terms and conditions and accepts the inherent risks of a kitchen environment when they make a full payment for a scheduled class/dinner/event.
START TIME: Classes run by SCS will start on time. We advise students to arrive 10 minutes early to minimise the chance of missing any of their lesson time. If a student is late for a class, it is their responsibility to catch up with the rest of the class and minimise disruption, as SCS instructors will not have the time to interrupt the class and begin again for every late student.
DAMAGE/LOSS OF PERSONAL PROPERTY: SCS will take all necessary care, but accepts no responsibility for the damage to or loss of merchandise left in the venue prior to, during or after a class/event/function. SCS is not responsible for the loss or damage of personal items in any form. If a student does happen to leave an item in class, the student has 14 days to retrieve the item otherwise SCS will donate it to charity.
DAMAGE/LOSS OF SCS PROPERTY: The student or function organiser may be held financially responsible for any damage to or loss of SCS property during the class/event/function. The cost of repairing any damage to walls, doors or other parts of the property as a result of inappropriate conduct will be charged to the person or hiring company involved.
CIRCUMSTANCES BEYOND THE CONTROL OF SCS: Should SCS be unable to provide for your class or function due to circumstances beyond the control of SCS, SCS is not responsible for any costs, damages or expenses that you may suffer or incur.
WEBSITE: This website is owned and operated by Sydney Cooking School. The use of this website is subject to our terms and conditions.